Terms of service

 

Terms & Conditions of Sale
Last updated: November 24, 2024
Thank you for visiting RIO Petcare and reviewing our Terms of Service and Conditions of Sale. These Terms outline the rights and responsibilities of both you and RIO Petcare when using our website, www.riopetcare.com (the "Website"), and purchasing products or services provided by RIO Petcare. By accessing or using our Website, or making a purchase, you agree to be bound by these Terms. Please read them carefully.

  1. Agreement Overview
    These Terms & Conditions, along with our Privacy Policy and Shipping & Returns Policy, form a legally binding agreement ("Agreement") between you and RIO Petcare. This Agreement governs your use of the Website and the purchase of our products and services. By continuing to use our Website or making a purchase, you acknowledge and agree to these Terms.
    We reserve the right to update or modify these Terms at any time by posting changes on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the updated Terms.

  2. Use of the Website
    By accessing the Website, you confirm that you are of legal age to form a binding contract in your region and have the legal capacity to enter into this Agreement. You agree to use the Website for lawful purposes only and agree not to engage in any conduct that may harm the Website, its users, or RIO Petcare.

  3. Products and Services

  • Product Safety: All products offered by RIO Petcare are carefully tested to meet high standards of quality and safety. Specific details about each product can be found on their respective pages.
  • Availability: Products and services are subject to availability. If an item is out of stock, we will inform you and offer alternative options or an updated delivery timeline.
  • Product Descriptions: While we strive to provide accurate information, product descriptions, pricing, and availability are subject to change. Errors may occasionally occur, and we reserve the right to correct any inaccuracies without prior notice.
  1. Pricing and Payment
  • Prices: Prices are shown in the relevant currency based on your location and may be subject to applicable taxes. We reserve the right to change prices at any time without prior notice.
  • Payment: Full payment is required before your order is processed. We accept major credit cards, debit cards, and other secure payment methods available at checkout.
  • Subscription Costs: If you opt for a subscription service, the subscription fee will be charged according to the selected plan. Subscription fees are non-refundable once billed.
  1. Order Placement and Fulfillment
  • Order Confirmation: Upon placing an order, you will receive a confirmation email. Orders are subject to availability and acceptance by RIO Petcare.
  • Delivery Timelines: Delivery typically takes 2 business days, depending on your location. Delivery times are estimates and may vary.
  • Shipping Costs: Shipping fees are based on the size and destination of the order. Free shipping may be available for qualifying orders as indicated on the Website.
  1. Returns and Refunds
  • Return Policy: We accept returns within 14 days of delivery, provided the items are unopened, in their original packaging, and in the same condition as when they were received.
  • Refund Process: Refunds will be processed within 14 business days after we receive and inspect the returned item. Customers are responsible for the cost of return shipping, except in cases where the product is defective or damaged.
  • Non-Returnable Items: Opened grooming products and custom/personalized items are non-returnable due to hygiene and safety concerns.

  1. Intellectual Property
    All content on the Website, including text, images, logos, and graphics, is the intellectual property of RIO Petcare and is protected by copyright laws. You may not copy, modify, distribute, or use any content from the Website without express written permission from RIO Petcare.

  2. Privacy and Data Use
    RIO Petcare values your privacy. All personal information collected through the Website is handled in accordance with our Privacy Policy. By using our Website, you consent to the collection and use of your information as described in the Privacy Policy.

  3. Liability Limitation
    To the fullest extent permitted by law, RIO Petcare shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products. Our total liability is limited to the cost of the order in question.

  4. Subscriptions and Cancellations

  • Subscription Terms: Subscriptions automatically renew based on the chosen plan. You may cancel at any time through your account settings or by contacting customer support.
  • Failed Payments: If your payment fails, we may attempt to process the payment again within 30 days. Failure to pay may result in the cancellation of your subscription.

  1. Dispute Resolution
    Any disputes arising from this Agreement will be resolved through binding arbitration in accordance with the applicable laws in your region. By using the Website, you agree to waive your right to a court trial or class action.

  2. Contact Us
    If you have any questions or need assistance, please contact us:

  • Email: info@quatro-P4.com
  • Phone: +962 7 9730 4676
  • Live Chat: Available on the Website during business hours.
  1. Miscellaneous
  • Governing Law: This Agreement is governed by the laws of Jordan, Amman.
  • Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
  • Entire Agreement: These Terms constitute the entire Agreement between you and RIO Petcare, superseding any prior agreements.

By using our Website and purchasing products or services from RIO Petcare, you agree to abide by these Terms & Conditions.