Refund policy

RIO Petcare Refund and Cancellation Policy
At RIO Petcare, your satisfaction is our top priority. If you are not fully satisfied with your purchase or need to cancel an order, we are here to assist you with our hassle-free return, refund, and cancellation process.

1. Eligibility for Returns

  • Products must be returned within 14 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as when received.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Opened grooming products (for hygiene and safety reasons).
  • Custom or personalized items (unless damaged or defective).

3. Refunds

  • Refunds will be processed within 5-7 business days after the returned item has been inspected and approved.
  • Approved refunds will be credited to the original payment method used at the time of purchase.

4. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately with a photo of the damaged or defective item.
  • We will arrange for either a replacement or full refund, depending on your preference and availability of stock.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged or defective.
  • If the item is defective or damaged, we will cover the return shipping costs.

6. How to Request a Return or Refund

To initiate a return or request a refund, please contact us at info@quatro-P4.com with your order details. Please include:

  • Your order number
  • A description of the issue
  • Photographs (if applicable)

Our customer support team will guide you through the return process and ensure your satisfaction.

 

Order Cancellation Policy

 

At RIO Pet Care, we understand that sometimes plans change. That’s why we offer a simple and hassle-free cancellation process:

  1. Cancellation Window:

    • Orders can be canceled within 24 hours of placement.
    • After 24 hours, cancellations may not be possible as the order could already be processed or shipped.

  2. How to Cancel:

    • To request a cancellation, please contact our customer support team at info@quatro-P4.com
    • Provide your order number and the reason for cancellation.

  3. Refunds for Cancellations:

    • If the order is canceled within the allowed timeframe, a full refund will be issued to the original payment method.
    • Refunds will be processed within 5-7 business days.

  4. Exceptions:

    • Orders that have already been shipped cannot be canceled. In such cases, you may refer to our Return and Refund Policy for further assistance.

We’re here to ensure your experience with RIO Pet Care is smooth and satisfying. Feel free to reach out with any questions or concerns!