WhatsApp
Email
info@Quatro-P4.com
Address
Postal Code 11183, Amman, Jordan
Rio Pet Products FAQ
Products 🐾
What ingredients are used in Rio products?
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At Rio Petcare, we use premium natural ingredients like Aloe Vera, Dead Sea Minerals, and Neem Oil. Each product is formulated with pet-safe ingredients to ensure the health and safety of your furry companions while delivering visible results.
Are Rio products safe for pets with sensitive skin?
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Absolutely! Our products are hypoallergenic and specially designed for pets with sensitive skin. We prioritize gentle, soothing formulations with natural ingredients like chamomile and Aloe Vera. Always check product labels for specific details.
Do you have products for both cats and dogs?
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Yes, we offer a diverse range of grooming and health care products tailored to meet the needs of both cats and dogs. From shampoos to litter solutions, we ensure that every pet is cared for with Rio Petcare's highest standards.
Are your products cruelty-free?
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100% cruelty-free! Our commitment to animal welfare means no testing on animals and the use of ethical, sustainable practices in every stage of production.
Do you provide sample sizes?
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Currently, we do not offer sample sizes, but our detailed product descriptions and customer service team can guide you in choosing the best products for your pet. Reach out to us for tailored advice!
Orders 📦
How do I place an order?
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Ordering is simple! Browse our website or Instagram catalog, add your desired products to the cart, and proceed to secure checkout. You can also place orders via WhatsApp for added convenience.
Can I modify my order after placing it?
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Once an order is placed, modifications may not always be possible. However, we encourage you to contact our team immediately, and we’ll do our best to assist you.
What payment methods do you accept?
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We accept major credit/debit cards, Apple Pay, Google Pay, and more for your convenience.
Can I pre-order out-of-stock items?
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Absolutely! For select items, you can pre-order through our website or contact us directly. We’ll notify you as soon as the product is back in stock and ready to ship.
Do I receive a confirmation email after placing my order?
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Yes! You will receive an order confirmation email immediately after purchase. Once your order ships, you’ll also get a detailed shipping email with tracking information.
Returns ↩️
What is the process for returning an item?
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To initiate a return, simply contact our support team via WhatsApp or email. Our team will guide you through the steps and provide you with shipping instructions to send the item back.
Can I return an item without the original packaging?
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Unfortunately, we can only accept returns if the item is in its original packaging and unused condition. This ensures the product's safety and quality for other customers.
What is the timeline for refunds?
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Refunds are processed within 7-10 business days after we receive and inspect the returned item. You’ll receive an email confirmation once your refund is initiated.
Do you cover the shipping cost for returns?
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Return shipping costs are the responsibility of the customer. However, if the product is defective or damaged upon arrival, we will cover the return shipping cost.
Can I return products purchased during a sale?
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Sale items may have specific return policies that differ from regular items. Please check the terms and conditions provided during the sale or contact our team for details.
Contact Us 📞
How do I reach your support team for urgent queries?
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How do I reach your support team for urgent queries?
Do you provide phone support?
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Do you provide phone support?
Where can I submit general inquiries?
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Where can I submit general inquiries?
How do I provide feedback on my experience?
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How do I provide feedback on my experience?
Can I request product recommendations?
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Can I request product recommendations?
Account 👤
How do I create an account on your website?
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To create an account, click on the "Sign Up" button at the top-right corner of the website. Fill in your details, and you're all set to start exploring!
What are the benefits of creating an account?
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With an account, you can track your orders, save your favorite products for easy access, and enjoy exclusive offers and updates tailored just for you.
How do I reset my password?
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Simply click on "Forgot Password" on the login page, and follow the prompts to reset your password securely and regain access to your account.
Can I view my previous orders?
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Yes! Log in to your account and visit the "Order History" section to review your past purchases and reorder with ease.
Do I need an account to place an order?
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No, you can check out as a guest. However, creating an account lets you enjoy added benefits like order tracking and a quicker checkout process for future orders.